Roving Public Service Associate
This position is a newly created and strategic role within HMMPL, designed to provide flexible, system-wide support where it is needed most. Although the position will be based at the Zionsville Branch, it will operate as a mobile resource, traveling to the location experiencing the greatest staffing need. In addition, the person in this role will be occasionally scheduled to represent the Library at community events, ensuring consistent service across all branches and outreach efforts. This position requires a flexible schedule including nights and weekend shifts.
The Roving Public Service Associate is a part-time (20-25 hrs. per week) position and will serve as the primary point of contact for patrons, contributing to a positive atmosphere through providing exceptional customer service to patrons. Working primarily at the public service desks, they will engage in a range of responsibilities, including material check-ins and outs, holds management, library card registration, and resolution of account inquiries.
We are actively seeking candidates who meet the following minimum qualifications:
- High school Diploma or GED required
- Strong verbal and written communications skills for effective interaction with patrons and team members.
- Proficient in MS Office and Windows with the ability to adapt to new technologies.
- Previous experience in customer service and working as a member of a team.
- Strong organizational abilities to manage multiple tasks and maintain order.
- Sensitivity to diverse patron needs and a commitment to promoting inclusivity.
- Experience with the Dewey Decimal System and Integrated Library Systems preferred.
To view the full description and necessary qualifications, visit the official job description.